Privacy Policy

At Habitat Housing, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you engage with our social housing services. We comply with all applicable privacy laws and regulations to ensure that your personal data is handled securely and transparently.

We collect personal data that is necessary for the management and operation of our social housing services. This may include:

• Personal Identification Information: Name, address, date of birth, contact details (phone number, email address).
• Housing Information: Rental history, current housing situation, income details (to determine eligibility for social housing), and household composition.
• Financial Information: Details necessary for rent payments and eligibility assessments.
• Application Details: Information provided when you apply for housing or inquire about our services.
• Communication Records: Correspondence, feedback, and any other communication you have with us, including customer support interactions.

We use the information we collect for the following purposes:

• Housing Applications and Eligibility: To process your application for housing, assess your eligibility, and communicate housing offers.
• Rent Collection and Management: To manage payments, invoices, and rental agreements.
• Customer Support: To address your inquiries, provide support, and resolve issues related to your housing.
• Regulatory Compliance: To ensure compliance with relevant housing laws, including tenant rights, government subsidy requirements, and financial reporting.
• Communication: To send you important updates regarding your tenancy, maintenance schedules, policy changes, or other housing-related information.

We are dedicated to safeguarding your personal data and have implemented appropriate technical and organizational measures to protect it from unauthorized access, misuse, loss, or alteration. These measures include encryption, secure data storage, and access controls for employees and contractors who need to handle your information.

We may share your personal information in the following circumstances:

• With Government and Regulatory Authorities: We may disclose your information to local councils, housing authorities, or other relevant governmental bodies for the purposes of fulfilling legal or regulatory obligations.
• Third-Party Service Providers: We may use third-party services to assist in areas such as payment processing, maintenance, or customer service. These providers are required to handle your information securely and are bound by confidentiality agreements.
• In Case of Legal Obligation: If required by law, we may disclose your information to law enforcement agencies, courts, or other authorities.

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law or contractual obligations. Once it is no longer required, we will securely dispose of your personal data in accordance with data protection regulations.

You have several rights regarding your personal information, including:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You can request that we correct any inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain conditions and legal obligations.
• Object to Processing: You can object to the processing of your personal data for certain purposes, such as direct marketing.
• Withdraw Consent: If we rely on consent for processing your personal data, you may withdraw that consent at any time.

To exercise any of these rights, please contact us at the contact information provided below.

We may use cookies and similar technologies on our website to enhance user experience, analyze site traffic, and ensure the functionality of certain features. You can manage your cookie preferences through your browser settings. For more details, please refer to our [Cookie Policy] (if applicable).

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes, and the updated policy will be posted on our website with an updated effective date.

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Habitat Housing Group
20 Wenlock Road London England N1 7GU
info@habitathousinggroup.org
[Phone Number]
www.habitathousinggroup.org